University Registrar

Reporting to the Vice Provost for Enrollment Management, the University Registrar (UR) works closely with department chairs, academic deans, academic advisors, admission team, student success team, the comptroller, and student affairs staff to provide exemplary student services. The UR leads the strategic efforts of the Office of the Registrar, utilizing traditional and innovative tools, collaborative partnerships, and communication to enroll, retain, and graduate the student body.

Operates in a complex environment, demonstrating skills in leading and developing a professional staff

 

Ensures the policies and practices comply with federal, state, and agency regulations

 

Analyzes and uses student and enrollment data to meet immediate and long-range University objectives

 

Works closely with cross-divisional constituents to determine the foci and prioritization of comprehensive retention and completion strategies

 

Provides effective and efficient leadership for staff and develops and implements annual planning goals in alignment with unit and institutional strategic plans and goals

 

Oversees the Veterans Affairs Educational Benefits Program and School Certifying Official (SCO).

 

Oversees the domicile review and decision-making of special populations

 

Stays current on emerging registrar and enrollment management practices in higher education

 

Builds and sustains a team that is flexible, responsive, innovative, analytical, energetic, results-oriented, and student-centered

 

Provides support for and/or serves on various committees and councils, at the institutional, regional and state levels, in support of the University’s overall goals and mission

 

Works closely with faculty, academic, the business office, the educational foundation, admission, and administrative deans on issues related to course offerings, registration, enrollment, and student completion, providing timely guidance and responses to questions, concerns and/or suggestions in overall support of our institutional student success efforts

 

Oversees the strategic management of enrollment-related Registrar initiatives, which support the University’s overall enrollment management and student success efforts

 

Oversees student enrollment tracking, registration activities, data collection and dissemination, record confidentiality and degree analysis protocol.

 

Maintains academic calendar, advising dates, and registration-related dates.

 

Contributes to an environment where student success is supported through effective collaboration, communication, cooperation, and problem resolution.

 

Oversees all reporting and related activities associated with the National Student Clearinghouse

 

Implements and oversees policies and procedures for accurate and timely reporting to the U.S. Department of Veterans Affairs as well as strict compliance with federal and state regulations

 

Oversee the processes in preparation for successful annual audits, enrollment reporting, data dissemination and reconciliation of unit data

 

Serves as the custodian of the student education record, and data owner, authorizing all access to education records and ensuring institutional compliance with federal and state records retention regulations

 

Serves as the University’s Family Educational Rights and Privacy Act of 1974 (FERPA) Officer, overseeing adherence to federal and state rules and regulations regarding student records and record keeping

 

Represents the University at various internal and external meetings and events, including but not limited to admission recruitment events, orientation events and programs, state and regional professional associations, and state committees and councils

 

Monitors compliance with FERPA, ensures that all individuals with access to education records have received appropriate training and revokes access in circumstances involving non-compliance or inappropriate use of education record-related data

 

 

This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.

Develop and maintain very positive and professional customer service and/or relations within the office/department and with all constituencies to include students, faculty, staff, guests, and employees. Demonstrate a positive and professional attitude and treat everyone with dignity and respect. Fully support the “Student’s First” value at CNU and routinely go the extra mile in providing exemplary customer service.

Promote a safe and healthy work environment by ensuring the implementation of safety regulations and applicable standards, processes, and programs established for employees under your supervision. Ensure employees under your supervision are trained in safety standards and procedures for their positions. Report work-related incidents within 24 hours according to the procedures established by the university, state and federal guidelines.

Ability to operate in a complex environment, demonstrating skills in leading and developing a professional staff

 

Uncompromising commitment to inclusion, quality service and student advocacy.

 

Ability to work independently and take initiative, as well as work in a team-oriented environment.

 

Strong interpersonal relations skills; demonstrated ability to work harmoniously with a wide range of people, especially students, parents, faculty, staff, and institutional leaders

 

Strong human relations skills; rapport development; sensitivity; listening skills; provide support for other employees

 

Thorough understanding of the higher education landscape, academic-related policies and contemporary issues and challenges

 

Policy expertise and excellent diplomatic communication skills

 

Organizational skills; initiate new ideas; handle details; decision making; manage conflict; implement decisions; manage time; meet goals, accept responsibility

 

Strong interpersonal communication skills; excellent oral and written communication skills

 

Strong problem-solving and critical thinking skills

 

Ability to partner with others across the University and externally to exchange information, collaborate on projects, share resources, etc.

 

Ability to adapt to change and integrate specialized and/or upgraded software packages

 

Evidence of exceptional planning, organization, communication and team-building skills

 

Knowledge of the policies and regulations governing the Veterans Affairs Educational Benefits Program

Skilled in collaborative, collegial, and inclusive management style

 

Master’s degree or a Bachelor’s degree with experience that equates to an advanced degree.

Demonstrated experience with SQL+, SQL Developer or Toad and/or leveraging ERP implementation strategies to accurately utilize data for analysis and sharing for University leadership decision-making

Demonstrated experience in using an imaging or document management system.

Demonstrated experience with Ellucian Banner or comparable system.

Experience with Microsoft Office Suite and SPSS or comparable analytical tool. Proven experience working with data analytics.

 

Experience in an institution of higher education involving interpretation and communication of complex policies

 

Experience working with detailed records and/or data with a high degree of accuracy

 

Experience working with confidential academic records

 

Supervisory experience

 

Experience working directly with senior-level leadership roles and executing directives and special projects

 

Extensive experience in analyzing, interpreting, and presenting complex data.

Demonstrated experience in developing and recommending policies, processes, and strategies.